Gold award for fire service public engagement work
The Consultation Institute (TCI) described the work of the Service over the last two years as a “model of best practice” when it came to carrying out such a programme.
The Safer Hampshire consultation, which shaped proposals that will help the Service save £5m and see frontline services radically overhauled, was not only given the highest possible grading by TCI but was also described as an exemplar of public and staff engagement.
TCI works with organisations, mainly in public services, to promote best practice when it comes to involving the public and staff in key decisions and initiatives.
During the process, every one of Hampshire’s 51 fire stations were given the opportunity to help decide how their response capability would look in the future.
The public consultation phase of the process, which ran from September to December last year, saw more than 450 people attend public meetings and forums, 2,000 questionnaires completed and 30,000 hits on the consultation web pages.
Chris Carter, Chairman of the Hampshire Fire and Rescue Authority, said the TCI commendation justified the comprehensive approach taken to gathering information and opinion during the project.